Breakdown support
Capture the fault details, review likely causes and agree whether remote help, parts or an engineer visit is the right next step.
Machinery service & support
Breakdown support, servicing & contracts.
For packaging machinery across filling, capping, labelling, sealing, conveyors and connected line equipment. Use one support route for urgent faults, planned maintenance, service contracts and wear-parts planning.
Breakdowns
Planned servicing
Service contracts
Parts & consumables
Service enquiries: support@lancinguk.com
Customer support
Fast, practical help for production machinery.
For operators, production managers and engineering teams, PackTech gives you a clear route for service support, fault review, planned maintenance and contract cover.
Planned servicing
Routine inspections covering condition, settings, wear items, safety observations and practical operating recommendations.
Service contracts
Essential, Standard and Premium options for clearer response routes, planned cover and spare-parts discount levels.
Consumables planning
Machine-specific wear parts and consumables packs can be planned around running hours, line criticality and previous parts use.
Breakdowns and stoppages
For stopped lines, intermittent faults, repeat jams, inconsistent product flow, warning messages and urgent production issues.
How breakdown support works
Maintenance planning
Planned visits help identify wear, adjustment issues and follow-on work before small issues become production stoppages.
View maintenance scope
Contract cover
Choose a support level that matches machine usage, line criticality and the level of priority support required.
Compare contracts
Service process
Better information means faster triage.
When requesting support, the most useful details are machine model, serial number, site contact, urgency, fault description, photos or video, product and pack details, error messages and any recent changes.
1
Log the issue
Tell us what has happened and how it is affecting production.
2
Review and triage
We assess likely cause, safety position, parts need and whether a site visit is required.
3
Agree next step
That may be remote guidance, a quotation, engineer scheduling, parts supply or further review.
Service contracts
Simple support levels for different production needs.
The prices below give a clear starting point. Your quotation will confirm the machines covered, site location, running hours, installed options and whether comparable non-Lancing machinery is included.
£75 / month
For lower running hours or sites with capable in-house operators.
- Email support and triage
- Relevant documentation access
- Annual remote health check
- Eligible spare-parts discount
£150 / month
For regular production sites that need priority support and planned maintenance.
- Priority email and telephone triage
- One planned maintenance visit
- Reduced call-out rate route
- Service report after visit
£250 / month
For production-critical lines where downtime carries a higher operational cost.
- Fast-track escalation route
- Two planned maintenance visits
- Best available contract call-out rate
- Selected consumables pack option
Machinery covered
Support across connected packaging line stages.
We support Lancing machinery and selected comparable equipment in the same operating range, subject to machine type, condition, access, modifications and parts availability.
FillingCappingLabellingSealingConveyorsCodingWrappingLine handling
